north winds truck accessories

FieldHunter Said:
Went in there monday to get some nerf bars for my truck..They said they could get them tomarrow and put them on thurday. They would cost $450..$150 more then i could buy them on line..I like to keep stuff local so i paid cash for them. Droped my truck off thursday for install..Well they ordered the wrong part..Now i wont have them tell saturday..I know people make mistakes. But this is why i paid 50% more then buying on line..What should i do bitch or just take it???

multi-species-angler Said:
first off, you're a fool.  second, its customers like you local businesses don't want.  450 installed is a good price and they don't care if you can buy them online and DIY for 150$ less.

wrong parts show up all the time, could be the wrong parts in the right box, the new guy screwed up & shipped the wrong item out, the guy who ordered the part has the same spelling and grammar skills as yourself and caused the wrong part to be shipped, labeled wrong etc etc.  now you think the world owes you something because your one petty transaction you think is keeping Northwinds from going out of business is gonna be delayed a few days...boo-frickin-hoo, then you come to a local web forum and trash the business name and ask what you should do?...

this is what you should do, you should go to Northwinds and appologize for being a toolbag and stick to shopping online so no one else in the service industy has do put up with your crap.

"I pay 50% more to keep it local"  hahahaha

Colt Said:

multi-species-angler Said:
first off, you're a fool.  second, its customers like you local businesses don't want.  450 installed is a good price and they don't care if you can buy them online and DIY for 150$ less.

wrong parts show up all the time, could be the wrong parts in the right box, the new guy screwed up & shipped the wrong item out, the guy who ordered the part has the same spelling and grammar skills as yourself and caused the wrong part to be shipped, labeled wrong etc etc.  now you think the world owes you something because your one petty transaction you think is keeping Northwinds from going out of business is gonna be delayed a few days...boo-frickin-hoo, then you come to a local web forum and trash the business name and ask what you should do?...

this is what you should do, you should go to Northwinds and appologize for being a toolbag and stick to shopping online so no one else in the service industy has do put up with your crap.

"I pay 50% more to keep it local"  hahahaha

But how do you REALLY feel?

multi-species-angler Said:
first off, you're a fool.  second, its customers like you local businesses don't want.  450 installed is a good price and they don't care if you can buy them online and DIY for 150$ less.

wrong parts show up all the time, could be the wrong parts in the right box, the new guy screwed up & shipped the wrong item out, the guy who ordered the part has the same spelling and grammar skills as yourself and caused the wrong part to be shipped, labeled wrong etc etc.  now you think the world owes you something because your one petty transaction you think is keeping Northwinds from going out of business is gonna be delayed a few days...boo-frickin-hoo, then you come to a local web forum and trash the business name and ask what you should do?...

this is what you should do, you should go to Northwinds and appologize for being a toolbag and stick to shopping online so no one else in the service industy has do put up with your crap.

"I pay 50% more to keep it local"  hahahaha

interesting response....although I although I somewhat agree with some of your rant…I would be curious to know what type of screw-up it would take for you to complain to a business???

IMO the reason you buy local is for the customer service…if this business said one thing but did another then that would be poor customer service…yes it happens…what makes a business a “great business” is how they handle the situation afterwards.

This isn't an issue of customer service, the wrong part showed up, happens all the time in the auto service industry.  how should Northwinds handle it? the same way they always do, appologize to the customer for the inconvenience and re-order the part (usually put a rush on it & pay a little extra for shipping) and re-schedule the installation date as soon as possible.

If I was Northwinds and saw this I would call the customer and tell him that "our shortcomings as an auto parts & service provider cannot meet your expectations and you should take your business elsewhere, like ebay".  To prevent future local web forum business bashing.  I also think Northwinds would reconcider any sort of discount for the inconvenience after they read this nice thread their customer posted about their screw up. 

 
 

multi-species-angler Said:

This isn't an issue of customer service, the wrong part showed up, happens all the time in the auto service industry.  how should Northwinds handle it? the same way they always do, appologize to the customer for the inconvenience and re-order the part (usually put a rush on it & pay a little extra for shipping) and re-schedule the installation date as soon as possible.

If I was Northwinds and saw this I would call the customer and tell him that "our shortcomings as an auto parts & service provider cannot meet your expectations and you should take your business elsewhere, like ebay".  To prevent future local web forum business bashing.  I also think Northwinds would reconcider any sort of discount for the inconvenience after they read this nice thread their customer posted about their screw up. 

 
 

Ok I see you’re looking at this from a business perspective not the customer’s perspective.

And granted yes this isn’t a huge inconvenience but still if I am going to a business and requesting their service and I am told one thing…and something else happens…it is not my fault as a customer. I am no inconvenienced for doing business with this establishment…should I be compensated? That is only for the business to decide there is nothing that states they have to compensate you for any inconvenience. My point is the good business that goes the extra mile will make sure the customer is left satisfied.

There are a lot of businesses that don’t care…and say oh well that happens…I do not know anything about the business in question and have never associated with them. I’m just saying that the really good businesses that get my repeat business are the ones that go the extra mile in customer service.

yelowjackt Said:

 

Ok I see you’re looking at this from a business perspective not the customer’s perspective.

And granted yes this isn’t a huge inconvenience but still if I am going to a business and requesting their service and I am told one thing…and something else happens…it is not my fault as a customer. I am no inconvenienced for doing business with this establishment…should I be compensated? That is only for the business to decide there is nothing that states they have to compensate you for any inconvenience. My point is the good business that goes the extra mile will make sure the customer is left satisfied.

There are a lot of businesses that don’t care…and say oh well that happens…I do not know anything about the business in question and have never associated with them. I’m just saying that the really good businesses that get my repeat business are the ones that go the extra mile in customer service.

multi-species-angler Said:
what do you mean "told one thing" he wasn't lied to, the wrong part showed up, that happens 20% of the time give or take 10% depending on brand, rep, employee, shipper, and company ordered from.  Ok so you go bitch to Northwinds...about what, what would you say that would make the situation any better, doesn't change the fact the wrong part showed up no matter what the reason.  yeah it sucks, yeah its an inconvenience, welcome to the world.  they're not going to give it to him for free now, and I bet they won't discount it either, and all bitching is going to do is piss off northwinds employees and make them less eager to keep his business or help him out. 

A good customer would say "gee, that sucks...well, how soon can we get the right ones in and installed" this in turn would relieve the employee from thinking he might have to deal with a real A-hole and motivate that employee that much more to help this customer that's turning out to be a decent guy thats fair and easy to work with.

this is the same type of tool that would ask for his groceries for free because he had to stand in line too long at wal-mart.  Do everyone in the local service industry a favor and stop keeping it "local"
 
The part thats messed up is he comes here to rant about something so rediculous giving hundreds of potential customers a bad idea of northwinds.

tell me since you think you should be compensated for your "inconveniences", what should northwinds be compensated for being inconvenienced by this web post from a tool bag customer?

a little tip...at many places in the service industry the price is jacked way up for repeat a-hole customers they don't want to deal with a second time.

So I droped my truck off there today. they said the could get my boards installed today..After they reorderd them yesterday..Now the wrong part was shipped.. Long story short..I will have new nerf bars by next friday..2 weeks after I paid for them,

FieldHunter Said:
Went in there monday to get some nerf bars for my truck..They said they could get them tomarrow and put them on thurday. They would cost $450..$150 more then i could buy them on line..I like to keep stuff local so i paid cash for them. Droped my truck off thursday for install..Well they ordered the wrong part..Now i wont have them tell saturday..I know people make mistakes. But this is why i paid 50% more then buying on line..What should i do bitch or just take it???

sportsman | Said:

What other areas of your life do you accept a 20% failure rate? 

sportsman | Said:
What other areas of your life do you accept a 20% failure rate?

FieldHunter Said:
Went in there monday to get some nerf bars for my truck..They said they could get them tomarrow and put them on thurday. They would cost $450..$150 more then i could buy them on line..I like to keep stuff local so i paid cash for them. Droped my truck off thursday for install..Well they ordered the wrong part..Now i wont have them tell saturday..I know people make mistakes. But this is why i paid 50% more then buying on line..What should i do bitch or just take it???