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north winds truck accessories

by , Posted to on 10/14/2011 12:16 PM | "Quote" | "Quick Reply" |

Joined: 08/22/2010
Location: ND
Went in there monday to get some nerf bars for my truck..They said they could get them tomarrow and put them on thurday. They would cost $450..$150 more then i could buy them on line..I like to keep stuff local so i paid cash for them. Droped my truck off thursday for install..Well they ordered the wrong part..Now i wont have them tell saturday..I know people make mistakes. But this is why i paid 50% more then buying on line..What should i do bitch or just take it???
Re: north winds truck accessories
by on 10/14/2011 11:07 AM | Reply #1 | "Quote" | "Quick Reply" |

Joined: 09/07/2007
Location: ND
FieldHunter Said:
Went in there monday to get some nerf bars for my truck..They said they could get them tomarrow and put them on thurday. They would cost $450..$150 more then i could buy them on line..I like to keep stuff local so i paid cash for them. Droped my truck off thursday for install..Well they ordered the wrong part..Now i wont have them tell saturday..I know people make mistakes. But this is why i paid 50% more then buying on line..What should i do bitch or just take it???

Well I would definitley ask for the I f*cked up discount

Re: north winds truck accessories
by on 10/14/2011 11:37 AM | Reply #2 | "Quote" | "Quick Reply" |

Joined: 04/05/2008
Location: ND
have you tried dsi automotive after market out of the fargo, they are very reasonable and have great service
Re: north winds truck accessories
by on 10/14/2011 1:28 PM | Reply #3 | "Quote" | "Quick Reply" |

Joined: 04/26/2009
Location: ND
first off, you're a fool.  second, its customers like you local businesses don't want.  450 installed is a good price and they don't care if you can buy them online and DIY for 150$ less.

wrong parts show up all the time, could be the wrong parts in the right box, the new guy screwed up & shipped the wrong item out, the guy who ordered the part has the same spelling and grammar skills as yourself and caused the wrong part to be shipped, labeled wrong etc etc.  now you think the world owes you something because your one petty transaction you think is keeping Northwinds from going out of business is gonna be delayed a few days...boo-frickin-hoo, then you come to a local web forum and trash the business name and ask what you should do?...

this is what you should do, you should go to Northwinds and appologize for being a toolbag and stick to shopping online so no one else in the service industy has do put up with your crap.

"I pay 50% more to keep it local"  hahahaha
There's no such thing as a "trash fish"

gallery  www.flickr.com/photos/paulschumann/sets/72157613556328972/
Re: north winds truck accessories
by on 10/14/2011 1:34 PM | Reply #4 | "Quote" | "Quick Reply" |

Joined: 03/23/2006
Location: ND
Moral of the story is "Don't buy nerf bars".
Re: north winds truck accessories
by on 10/14/2011 2:04 PM | Reply #5 | "Quote" | "Quick Reply" |

Joined: 10/27/2010
Location: ND
multi-species-angler Said:
first off, you're a fool.  second, its customers like you local businesses don't want.  450 installed is a good price and they don't care if you can buy them online and DIY for 150$ less.

wrong parts show up all the time, could be the wrong parts in the right box, the new guy screwed up & shipped the wrong item out, the guy who ordered the part has the same spelling and grammar skills as yourself and caused the wrong part to be shipped, labeled wrong etc etc.  now you think the world owes you something because your one petty transaction you think is keeping Northwinds from going out of business is gonna be delayed a few days...boo-frickin-hoo, then you come to a local web forum and trash the business name and ask what you should do?...

this is what you should do, you should go to Northwinds and appologize for being a toolbag and stick to shopping online so no one else in the service industy has do put up with your crap.

"I pay 50% more to keep it local"  hahahaha
But how do you REALLY feel?


Re: north winds truck accessories
by on 10/14/2011 3:04 PM | Reply #6 | "Quote" | "Quick Reply" |

Joined: 10/18/2006
Location: ND
Colt Said:
multi-species-angler Said:
first off, you're a fool.  second, its customers like you local businesses don't want.  450 installed is a good price and they don't care if you can buy them online and DIY for 150$ less.

wrong parts show up all the time, could be the wrong parts in the right box, the new guy screwed up & shipped the wrong item out, the guy who ordered the part has the same spelling and grammar skills as yourself and caused the wrong part to be shipped, labeled wrong etc etc.  now you think the world owes you something because your one petty transaction you think is keeping Northwinds from going out of business is gonna be delayed a few days...boo-frickin-hoo, then you come to a local web forum and trash the business name and ask what you should do?...

this is what you should do, you should go to Northwinds and appologize for being a toolbag and stick to shopping online so no one else in the service industy has do put up with your crap.

"I pay 50% more to keep it local"  hahahaha
But how do you REALLY feel?




Re: north winds truck accessories
by on 10/14/2011 3:23 PM | Reply #7 | "Quote" | "Quick Reply" |

Joined: 08/31/2005
Location: ND
multi-species-angler Said:
first off, you're a fool.  second, its customers like you local businesses don't want.  450 installed is a good price and they don't care if you can buy them online and DIY for 150$ less.

wrong parts show up all the time, could be the wrong parts in the right box, the new guy screwed up & shipped the wrong item out, the guy who ordered the part has the same spelling and grammar skills as yourself and caused the wrong part to be shipped, labeled wrong etc etc.  now you think the world owes you something because your one petty transaction you think is keeping Northwinds from going out of business is gonna be delayed a few days...boo-frickin-hoo, then you come to a local web forum and trash the business name and ask what you should do?...

this is what you should do, you should go to Northwinds and appologize for being a toolbag and stick to shopping online so no one else in the service industy has do put up with your crap.

"I pay 50% more to keep it local"  hahahaha

interesting response....although I although I somewhat agree with some of your rant…I would be curious to know what type of screw-up it would take for you to complain to a business???

IMO the reason you buy local is for the customer service…if this business said one thing but did another then that would be poor customer service…yes it happens…what makes a business a “great business” is how they handle the situation afterwards.




brindle is as brindle does
 

Re: north winds truck accessories
by on 10/14/2011 3:56 PM | Reply #8 | "Quote" | "Quick Reply" |

Joined: 04/26/2009
Location: ND

This isn't an issue of customer service, the wrong part showed up, happens all the time in the auto service industry.  how should Northwinds handle it? the same way they always do, appologize to the customer for the inconvenience and re-order the part (usually put a rush on it & pay a little extra for shipping) and re-schedule the installation date as soon as possible.

If I was Northwinds and saw this I would call the customer and tell him that "our shortcomings as an auto parts & service provider cannot meet your expectations and you should take your business elsewhere, like ebay".  To prevent future local web forum business bashing.  I also think Northwinds would reconcider any sort of discount for the inconvenience after they read this nice thread their customer posted about their screw up. 

 
 

There's no such thing as a "trash fish"

gallery  www.flickr.com/photos/paulschumann/sets/72157613556328972/
Re: north winds truck accessories
by on 10/14/2011 4:04 PM | Reply #9 | "Quote" | "Quick Reply" |

Joined: 03/23/2006
Location: ND
From how frusturated you are this must happen quite a bit a n.w. auto?  Maybe you should take your business elsewhere if they are so terrible?  Why keep going back?  Simply take your business somewhere else.  No need to keep bashing this business.  Pretty simple problem to solve, unless there is more to this than you are letting on?
Re: north winds truck accessories
by on 10/14/2011 4:44 PM | Reply #10 | "Quote" | "Quick Reply" |

Joined: 08/31/2005
Location: ND
multi-species-angler Said:

This isn't an issue of customer service, the wrong part showed up, happens all the time in the auto service industry.  how should Northwinds handle it? the same way they always do, appologize to the customer for the inconvenience and re-order the part (usually put a rush on it & pay a little extra for shipping) and re-schedule the installation date as soon as possible.

If I was Northwinds and saw this I would call the customer and tell him that "our shortcomings as an auto parts & service provider cannot meet your expectations and you should take your business elsewhere, like ebay".  To prevent future local web forum business bashing.  I also think Northwinds would reconcider any sort of discount for the inconvenience after they read this nice thread their customer posted about their screw up. 

 
 

 

Ok I see you’re looking at this from a business perspective not the customer’s perspective.

And granted yes this isn’t a huge inconvenience but still if I am going to a business and requesting their service and I am told one thing…and something else happens…it is not my fault as a customer. I am no inconvenienced for doing business with this establishment…should I be compensated? That is only for the business to decide there is nothing that states they have to compensate you for any inconvenience. My point is the good business that goes the extra mile will make sure the customer is left satisfied.

There are a lot of businesses that don’t care…and say oh well that happens…I do not know anything about the business in question and have never associated with them. I’m just saying that the really good businesses that get my repeat business are the ones that go the extra mile in customer service.






brindle is as brindle does
 

Re: north winds truck accessories
by on 10/14/2011 5:03 PM | Reply #11 | "Quote" | "Quick Reply" |

Joined: 04/26/2009
Location: ND
yelowjackt Said:

 

Ok I see you’re looking at this from a business perspective not the customer’s perspective.

And granted yes this isn’t a huge inconvenience but still if I am going to a business and requesting their service and I am told one thing…and something else happens…it is not my fault as a customer. I am no inconvenienced for doing business with this establishment…should I be compensated? That is only for the business to decide there is nothing that states they have to compensate you for any inconvenience. My point is the good business that goes the extra mile will make sure the customer is left satisfied.

There are a lot of businesses that don’t care…and say oh well that happens…I do not know anything about the business in question and have never associated with them. I’m just saying that the really good businesses that get my repeat business are the ones that go the extra mile in customer service.




what do you mean "told one thing" he wasn't lied to, the wrong part showed up, that happens 20% of the time give or take 10% depending on brand, rep, employee, shipper, and company ordered from.  Ok so you go bitch to Northwinds...about what, what would you say that would make the situation any better, doesn't change the fact the wrong part showed up no matter what the reason.  yeah it sucks, yeah its an inconvenience, welcome to the world.  they're not going to give it to him for free now, and I bet they won't discount it either, and all bitching is going to do is piss off northwinds employees and make them less eager to keep his business or help him out. 

A good customer would say "gee, that sucks...well, how soon can we get the right ones in and installed" this in turn would relieve the employee from thinking he might have to deal with a real A-hole and motivate that employee that much more to help this customer that's turning out to be a decent guy thats fair and easy to work with.

this is the same type of tool that would ask for his groceries for free because he had to stand in line too long at wal-mart.  Do everyone in the local service industry a favor and stop keeping it "local"
 
The part thats messed up is he comes here to rant about something so rediculous giving hundreds of potential customers a bad idea of northwinds.

tell me since you think you should be compensated for your "inconveniences", what should northwinds be compensated for being inconvenienced by this web post from a tool bag customer?

a little tip...at many places in the service industry the price is jacked way up for repeat a-hole customers they don't want to deal with a second time.
There's no such thing as a "trash fish"

gallery  www.flickr.com/photos/paulschumann/sets/72157613556328972/
Re: north winds truck accessories
by on 10/14/2011 5:06 PM | Reply #12 | "Quote" | "Quick Reply" |

Joined: 04/26/2009
Location: ND
And as customers in the minot area we need to remember that almost every business from mechanics shops to the fast food restaurants are very short handed and working with lots of new inexperienced eployees, so lets try to excersize a little patience instead of coming to Fishingbuddy to rip on these horrible experiences with a "local" business.
There's no such thing as a "trash fish"

gallery  www.flickr.com/photos/paulschumann/sets/72157613556328972/
Re: north winds truck accessories
by on 10/14/2011 9:33 PM | Reply #13 | "Quote" | "Quick Reply" |

Joined: 03/10/2009
Location: ND
multi-species-angler Said:
what do you mean "told one thing" he wasn't lied to, the wrong part showed up, that happens 20% of the time give or take 10% depending on brand, rep, employee, shipper, and company ordered from.  Ok so you go bitch to Northwinds...about what, what would you say that would make the situation any better, doesn't change the fact the wrong part showed up no matter what the reason.  yeah it sucks, yeah its an inconvenience, welcome to the world.  they're not going to give it to him for free now, and I bet they won't discount it either, and all bitching is going to do is piss off northwinds employees and make them less eager to keep his business or help him out. 

A good customer would say "gee, that sucks...well, how soon can we get the right ones in and installed" this in turn would relieve the employee from thinking he might have to deal with a real A-hole and motivate that employee that much more to help this customer that's turning out to be a decent guy thats fair and easy to work with.

this is the same type of tool that would ask for his groceries for free because he had to stand in line too long at wal-mart.  Do everyone in the local service industry a favor and stop keeping it "local"
 
The part thats messed up is he comes here to rant about something so rediculous giving hundreds of potential customers a bad idea of northwinds.

tell me since you think you should be compensated for your "inconveniences", what should northwinds be compensated for being inconvenienced by this web post from a tool bag customer?

a little tip...at many places in the service industry the price is jacked way up for repeat a-hole customers they don't want to deal with a second time.
I disagree. The company told him they would have his part on X day and install it on Y. The reason for the goods and services he ordered not being ready are really irrelevant. He paid someone to do something and they failed to do it by the scheduled time. If they value him as a customer, give some type of discount for his inconvenience (leaving your vehicle for extended periods, dropping off and picking up multiple times, etc. is an inconvenience and does cost the customer money). If they do not care about repeat business or word of mouth advertising, they should refund his money and say sorry. I see a huge problem with accepting a 20% or even 10% defect rate as acceptable and expecting the customer to just say "oh, it's ok". What other areas of your life do you accept a 20% failure rate?

It's not that bad.

Re: north winds truck accessories
by on 10/15/2011 02:20 AM | Reply #14 | "Quote" | "Quick Reply" |

Joined: 08/22/2010
Location: ND

So I droped my truck off there today. they said the could get my boards installed today..After they reorderd them yesterday..Now the wrong part was shipped.. Long story short..I will have new nerf bars by next friday..2 weeks after I paid for them,

Re: north winds truck accessories
by on 10/15/2011 05:09 AM | Reply #15 | "Quote" | "Quick Reply" |

Joined: 03/23/2006
Location: ND
You are still going to take your truck in to this so called terrible place?  Especially after you ripped them!  I see another high priced bill coming your way.  Engine problems might be coming your way after bad mouthing these guys. 
Re: north winds truck accessories
by on 10/15/2011 06:28 AM | Reply #16 | "Quote" | "Quick Reply" |

Joined: 08/12/2003
Location: ND
 
FieldHunter Said:
Went in there monday to get some nerf bars for my truck..They said they could get them tomarrow and put them on thurday. They would cost $450..$150 more then i could buy them on line..I like to keep stuff local so i paid cash for them. Droped my truck off thursday for install..Well they ordered the wrong part..Now i wont have them tell saturday..I know people make mistakes. But this is why i paid 50% more then buying on line..What should i do bitch or just take it???
Pleasently give them 1 chance to fix it.  If they bugger it a 2nd time, then it's time to seek concessions.

..............THIS SPACE FOR RENT..............
Re: north winds truck accessories
by on 10/15/2011 06:30 AM | Reply #17 | "Quote" | "Quick Reply" |

Joined: 08/12/2003
Location: ND
 
sportsman | Said:

What other areas of your life do you accept a 20% failure rate? 

Weather forecasters.
..............THIS SPACE FOR RENT..............
Re: north winds truck accessories
by on 10/15/2011 12:21 PM | Reply #18 | "Quote" | "Quick Reply" |

Joined: 04/26/2009
Location: ND
sportsman | Said:
What other areas of your life do you accept a 20% failure rate?
Its not about acceptance its a fact.  If you order 100 parts from chevy, ford, honda, the internet, or taiwan 20% (remember I said give or take 10%) of them will show up late, wrong, or damaged.  These items exchange way too many hands before reaching their final destinations. 

I see another person that should have spent a year of their high school careers in the service industry dealing with A-hole customers that assume they're always right.
There's no such thing as a "trash fish"

gallery  www.flickr.com/photos/paulschumann/sets/72157613556328972/
Re: north winds truck accessories
by on 10/15/2011 12:50 PM | Reply #19 | "Quote" | "Quick Reply" |

Joined: 04/26/2009
Location: ND
Point of the story is don't come to local web forums complaining about a local business the first time something pidly happens that probably really isn't in their control anyway.

Ever wonder if the right parts are sitting just behind the counter, but the owner saw your rant on fishing buddy and just decided to see how many times he can give you the run around until you relieve him and his employees of your presence and take your business elsewhere. Remember some asses just aren't worth $450 to kiss. show them this post of yours and I'm sure they'll just bend over backwards to help you out.

and I don't know of any local parts & service shops that guarantee anything until its finished product. no one ever guarantees the exact date and time a part will show up or a job will be finished. "your parts SHOULD be here friday" "we'll TRY and have your car done by tuesday" no one ever says done in 3 hours or its free. tell me something? if they had the right parts installed sooner than they told you should they charge you more?
There's no such thing as a "trash fish"

gallery  www.flickr.com/photos/paulschumann/sets/72157613556328972/
Re: north winds truck accessories
by on 10/15/2011 6:24 PM | Reply #20 | "Quote" | "Quick Reply" |

Joined: 11/21/2005
Location: ND
FieldHunter Said:
Went in there monday to get some nerf bars for my truck..They said they could get them tomarrow and put them on thurday. They would cost $450..$150 more then i could buy them on line..I like to keep stuff local so i paid cash for them. Droped my truck off thursday for install..Well they ordered the wrong part..Now i wont have them tell saturday..I know people make mistakes. But this is why i paid 50% more then buying on line..What should i do bitch or just take it???
you did pay what you thought was too much. but you stilled paid it. so the price isn't the issue. the install isn't the problem  so you have an issue with parts supply have them call the supply division and ask for compensation 2 out of 3 is real good in Minot even before the flood.  Most of the time it is 1 out of 4 so you are already better off.

Think of the farmer who has a 200,000 combine broke down and parts are coming but the wrong ones came and   rain is in the forcast  he also has a lot to lose not just time

The best democrat platform a Republican can stand on it a manure pile

drug test everyone on welfare

have an open season on molesters

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Posted On: 10/14/2011 12:16 PM
1157 Views, 21 Comments

Tags: truck, accessories, north, winds, 0, 450., truck..they, tomarrow, bars, monday
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Region: North Dakota

Categories: Outdoor Sports > Trucks and Truck Accessories
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